1. Introduction
SmartLink Sourcing ("we," "our," or "us"), headquartered in Hangzhou, Zhejiang, China, is committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit smartlinksourcing.com, how we use it, and your rights regarding that data.
2. Information We Collect
We may collect the following types of information:
- Contact information: Your name, email address, phone/WhatsApp number, and company name when you submit our contact form.
- Inquiry details: Information you provide about your sourcing needs, product specifications, and project requirements.
- Usage data: Pages visited, time spent on site, browser type, and IP address (collected via analytics tools).
- Communication records: Emails, WhatsApp messages, or other correspondence you send us.
3. How We Use Your Information
We use the information collected to:
- Respond to your inquiries and provide sourcing services.
- Send you quotes, proposals, and project updates.
- Improve our website and service quality.
- Comply with legal obligations.
- Contact you about relevant services (you may opt out at any time).
4. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share data with:
- Verified suppliers or factories in China/India, strictly to fulfil your sourcing request and only with your knowledge.
- Service providers (e.g. email, hosting) under confidentiality agreements.
- Authorities if required by law.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and meet legal requirements, typically no longer than 5 years after the last interaction. You may request deletion at any time.
6. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings. Note that some features of the website may not function correctly without cookies.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Withdraw consent for marketing communications.
- Lodge a complaint with your local data protection authority.
8. Security
We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
- Email: support@smartlinksourcing.com
- Phone / WhatsApp: +86 18358376617
- Address: Hejiayuan, Xihu Area, Hangzhou, Zhejiang Province, China
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
